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About Us/Returns Policy

About Evelots

Evelots offers quality consumer goods to customers around the world at affordable prices with reliable customer service. We offer goods in a variety of categories including Home and Garden, Jewelry, Clothing & accessories, and Sporting Goods etc. We are dedicated to making your shopping experience memorable.

Free Shipping Policy (US only)

We ship within 24 business hours of purchase. We offer free standard shipping within the US. Delivery time may vary (5-7 business days) *We ship world wide with estimated delivery times of 7-14 days.  

To check on an order status click link above to access our returns center portal. Paste or type your order number and zip code. Click "Look Up Order".

*Please note at this time we are unable to ship to EU countries.

Return Policy

Please check your Evelots.com order within 24 hours of receipt to make sure everything is correct. (If you have ordered an Evelots.com brand product from another marketplace such as Amazon, eBay or Walmart, please follow their return guidelines or call with questions on return policies.)

We now offer Hassle Free Returns to all U.S customers!

We stand behind every item we sell and want you to be truly satisfied with your purchase.

If you are not 100% satisfied with your purchase, you may return it in the same condition it was received, with its original packaging, within 30 days of receipt for a full refund; no questions asked.

To return an item, simply follow the steps below.
Please note: You will need your order information to expedite the return process:
1.) Click link above to access our returns center portal.

2.) Paste or type your order number and zip code site. Click "Look Up Order"

3.) Choose the items you wish to return, select the reason for return, and press “Submit Request.”

4.) Your prepaid return label can be printed from the portal or emailed to you upon request.

5.) Repackage the item by placing the item in the original packaging, also include a copy of your packing slip or a note that includes your order number, name, and reason for the return. Safely seal the package.

6.) Place the prepaid shipping label on the outside of the package and drop it off at your local post office (USPS).

Your package should arrive in our warehouse within 5-7 business days. We will then issue your refund within 2 business days to the original form of payment. It may take 5-7 business days for the refund to appear in your account. 

If you have any questions or concerns with your order, about our products, or the returns process please give us a call or send us an email Monday-Friday 9am-5pm EST and we will be happy to assist you.

Email: Customerservice@greenmountainimports.com
US Call Toll Free: 1-888-985-0845
Customer Service Direct Line: 802-497-1110

If you return your item past the 30 day return policy, we will charge a flat rate restocking fee of $3.00 which will be deducted from your refund. If you misplaced the return label provided, please call or send us an email with your order number and we will be happy to provide a new one. Please note if you are unable to print your label and request to have it mailed to you, we charge a fee of $1.00 for printing/mailing the label which will be deducted from your refund.

Thank you for shopping with Evelots!

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